CDIRF are communicating with all Contractors who supply services or do work on the Croydon Drive Estate to find out the latest information for you.
Morgan Sindall and Switch 2 Energy (Your heating and hot water supply if you no longer have gas)..
Morgan Sindall (who manage the heating and hot water supply (where Switch 2 manage the billing)) have begun discussions rather late in the day, and, as the result of our contact with them, with Manchester City Council and Switch 2 Energy. If you have to self-isolate, the situation is slightly different, depending on if you have an old (G4) meter or if you have a newer smart meter (G5).
If you have an old G4 meter, you have a number of choices. You can look to ask your friends or family to top up for you, if this is not an option for you, you should contact Manchester City Council on 0161 234 5001 and ask to speak to Adult Social Services. Our position is that they are funded to work with vulnerable people and they should be rather than receiving government funding and then expecting charitable and grassroots projects to deliver instead for free.
On the 24 March 2020, Switch2 sent out an unhelpful Email that did not explain the situation with the old G4 meters. This appears to be because everybody else is on newer G5 meters, although this is just a theory. We have challenged Switch2 to Email out a correction as the advice in the Email contradicts the advice that we have received..
If they won't help you, we will step in. Please visit our Emergency Community Shopping Programme area (in the menu above or by swiping left to right on your mobile device or by clicking the square with three lines) to see this option) for further information. We are here to support you, don't be scared to contact us, either by filling in our contact form or by phoning us.
Currently, Switch 2 are proposing attending the properties of those that are self-isolating or who cannot otherwise top-up at Raja Brothers on Scotland Hall Road to make your meter always stay on, even if you have no credit, particularly since Raja Brothers may close at some point if the staff get infected with the Corona Virus.
They will recharge any usage back to you in the long run though off future topups. Always let them know that you are self-isolating when contacting them though.
If you have a newer smart meter, you can download the Switch2Energy App either from the Apple Store or Google Play to top up with a credit or debit card. If you do need any assistance with remotely topping up, you can call Switch2Energy for further information on 0333 321 2010 during the day, including if you struggle with downloading apps.
Citizens' Advice Bureau, Foodbanks and Manchester City Council..
As of 19 March 2020, All Citizen's Advice Bureau Workers across the country were sent home, including head office staff. Most calls are being picked up at home by volunteers but they apparently had an ongoing issue with their computers so their information was exceptionally limited and their advice line was impossible to get through to as they do not let you queue for an Advisor.
We are desperately trying to secure information on how Foodbank Referrals will work during the Corona-Virus Outbreak. We have contacted the Trussell Trust Head Office who were entirely unable to tell us which Foodbank assisted people on the Croydon Drive Estate, they suggested that it might be the Droylesden and District foodbank.
We contacted them too and they told us that they did not cover the Croydon Drive Estate and they were also unsure about how people could be referred to them anyway.
The next nearest seemed to be based at Manchester University on the Oxford Road. We sent them a text message and they have not replied. Over the weekend, we will file a formal complaint to the Trussel Trust in the hope that it moves us further forward on providing advice and, if necessary, act as a referral agency (giving out the vouchers ourselves) if they will let us.
The situation remains unclear with Manchester City Council but it is very possible that they may close the Town Hall and any other face-to-face offices. They may only take phone calls and Emails and they may close altogether if they are as lazy as they usually are.
If Manchester City Council stop providing all Council services altogether, we are suggesting that you consider withholding Council Tax from them for the period that they do not operate but this is not our responsibility and that decision is entirely up to you, as is the repercussions that you may choose to fight including through formal complaints and pursuing the matter with the Local Government Ombudsman if they don't waive it for that period.
All eviction cases are on hold for at least three months.
Bathroom and Kitchen "Upgrades" (Repairs) and Sprinkler Fitting by Jackson and Jackson..
Jackson and Jackson are, or were, finishing works that were started but they have cancelled all resident appointments where they have not started work on your new kitchen or bathroom order until further notice. When asked when they would start again, they had no idea.
As we have new information provided to us or we find anything out, we will update this area. If you know which Foodbank is supposed to serve the Croydon Drive Estate, please let us know by completing the Contact Form in the menu (above on a laptop or a PC or by swiping left to right or pressing the square with lines in it on a mobile device).
You can of course ask us any questions that we have not covered and we will update this section.
Avro Hollows' TMO
Avro Hollows' TMO have said, in a letter posted to residents on 24 March 2020, that they will continue to operate in the office with reduced staff. Updates will be available in tower block foyers.
We will communicate the contents to those on Audex Walk and Underhill Walk here. We would add that, if you find it more convenient to complete our online form to let Avro Hollows' TMO know that you are self-isolating (this means not going out at all on the limited basis that the government is current allowing us to) for seven days, in order to protect Contractors.
They are asking everybody (and not just those with symptoms) to avoid visiting their office at Lancaster Court and to telephone or Email them instead. We will be looking into attempting to get an 0808 number (free from mobiles and Landlines to transfer people across to save you money. We can't guarantee we will get anywhere though as we are asking for it to be gifted.
Please be aware, with the amount of information coming in, the menus will change a little in an attempt to make information easier to read for you. If we can do anything else at all to help, all as you have to do is let us know. Don't be afraid to question the government advice, but, we strongly encourage you to follow it. Instead debate it on the forum. Call us or complete a contact form if you have not received a membership letter.